Return & Refund Policy

1. Strict Sanitary Hygiene Standard: No Return on Opened or Used Bottles

Magic Hair Oil is a fresh, pure botanical personal care formulation applied directly to human skin and scalp follicles. In strict compliance with subcontinental cosmetic hygiene and public health regulations, we cannot accept returns or issue cash refunds for any bottle that has been unsealed, opened, sampled, or used under any circumstances.

Once the tamper-evident security collar or bottle seal has been breached, the product cannot be safely restocked or redistributed to another customer. This uncompromising rule guarantees that every single bottle dispatched from our facility at Ghous Garden Phase 3, Lahore is 100% fresh, sterile, and untampered.

2. Strict Prohibition on Change of Mind Claims

We strictly do not accept returns, cancellations upon arrival, or refunds for any of the following subjective reasons:

• Change of Personal Mind: Deciding you no longer wish to maintain the product after it has been dispatched from our hub or presented by the courier rider.
• Botanical Aroma or Texture Preference: Magic Hair Oil is 100% cold-pressed and pure. It retains the natural, authentic earthy aroma of roasted kalonji, pure mountain rosemary, fresh amla, and whole clove. We never use synthetic perfumes or deodorizers to mask the raw herbs. Dislike of authentic herbal scent does not qualify for return or refund.
• Overnight Expectation: Natural botanical hair revitalization requires consistent scalp nourishment over 3 to 5 weeks. Expectations of miraculous overnight transformation are not valid grounds for return.

3. Quality Control & Tamper Seal Integrity

Every bottle leaving our facility is encased in custom protective packaging with an intact security neck collar. If your parcel shows physical signs of tampering, slicing, or repacking prior to delivery by the LCS courier rider, you are entitled to refuse the parcel or document it immediately for free replacement.

4. Permitted Cases for Immediate 100% Free Replacement

We stand fully behind our product and take complete legal and financial responsibility for your consignment until it is safely in your hands. You are entitled to an immediate, 100% free replacement bottle in the following verified circumstances:

5. Broken Glass Zero-Return Safety Policy

Never ship broken glass or leaking bottles back to our facility. Your physical safety and that of courier personnel is our top priority.

6. Step-by-Step Replacement Claim Workflow

Our customer care desk resolves transit claims swiftly without complex bureaucratic hurdles:

1. Notify Care Desk (Within 48 Hours): Contact Kainat Babar on WhatsApp (0328 4845753) or email hello@magichairoil.com citing your Order # (e.g. MHO-PK-XXXX).
2. Submit Photo Proof: Provide photographic or video evidence of the broken or incorrect item alongside the courier waybill label.
3. Verification Approval: Our care team reviews and validates the claim within 4 to 8 business hours.
4. Priority Dispatch: A fresh replacement parcel is packaged and handed over to Leopards Courier Service (LCS) with priority tracking telemetry and 100% free delivery.

7. Monetary Refund Protocols & Exceptions

Because physical replacements are guaranteed for all verified transit damages, monetary refunds are strictly restricted to rare cases where an order cannot be fulfilled due to total stock depletion or payment processing errors.

Where a monetary refund is authorized in writing by our finance desk, funds will be refunded via Direct Bank Transfer or Mobile Wallet (EasyPaisa/JazzCash/Raast) within 3 to 5 business days. Cash on Delivery parcels refused at the doorstep are not eligible for cash refunds.

8. Commercial Salon Wholesale Receiving Protocols

Commercial salon trade orders (cases of 10 or more bottles) are subject to trade receiving standards:

• Immediate Case Inspection: Salon procurement managers must inspect outer carton strapping and case seals upon courier delivery.
• Damage Endorsement: Any visible outer damage must be signed as damaged on the LCS delivery manifest and reported to Kainat Babar within 48 hours.
• Wholesale Non-Returnable: Commercial wholesale stockist consignments are strictly non-returnable once accepted by the studio.

9. Counterfeit Protection & Unauthorized Resale Claims

Our free replacement guarantee and product liability coverage apply exclusively to authentic bottles purchased directly through magichairoil.com or accredited salon stockists. Products acquired through unauthorized auction sites, third-party social media pages, or unauthorized secondary sellers are completely exempt from our return, refund, and replacement policies.

10. Dedicated Return & Dispute Contacts

For prompt claim settlement or logistics assistance, contact our dedicated department officers: